Return & Refund Policy

IDS Crafts — Every Creation Tells a Story.

Last Updated: October 19, 2026

At IDS Crafts, we believe every creation should bring beauty, meaning, and joy to your space.

Your satisfaction matters to us. If something isn't right with your order, we're here to help.

Please review our Return & Refund Policy before making a purchase.

1. Made-to-Order Products

Every IDS Crafts product is carefully created or produced specifically for your order.

Because our products are made to order, we generally do not accept returns or exchanges for changes of mind or incorrect customer-selected options.

This policy applies to:

• Luxury Wall Art
• Personalized Art
• Custom Photo Prints
• Framed Artwork
• Canvas Prints
• Made-to-Order Home Décor

We encourage customers to review product descriptions, sizes, colors, personalization details, and shipping information before placing an order.

This policy does not limit any rights provided by applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

We want every order to arrive in excellent condition.

If your product arrives damaged, defective, or materially different from what you ordered, please contact us within 14 calendar days of delivery.

We will review your request and, where appropriate, arrange a replacement or refund at no additional cost.

To help us resolve your issue quickly, please provide:

• Your order number
• Your full name or order email address
• A brief description of the issue
• Clear photographs showing the damage or defect
• Photographs of the packaging, if relevant

Once we receive your request, our team will review the information and contact you with the next steps.

3. Personalized Products

Personalized artwork is created using images, text, or customization details provided by the customer.

Because these products are made specifically for you, personalized orders are generally final sale, except when an item arrives damaged, defective, incorrectly produced, or when a remedy is required by law.

Please ensure that all uploaded photographs, names, messages, and customization details are accurate before completing your purchase.

We cannot ordinarily offer refunds or replacements for errors in information supplied or approved by the customer.

4. Cancellations and Order Changes

We understand that plans sometimes change.

If you need to cancel or modify your order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request if production has not yet started.

Once an order enters production, cancellation or modification may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be canceled.

5. Incorrect Size, Color, or Design Selection

Please carefully review all available product options before purchasing.

We generally cannot accept returns or exchanges if:

• You selected the wrong size.
• You selected the wrong frame color.
• You uploaded an incorrect photograph.
• You made an error in personalized text.
• You changed your mind after purchasing.

If we made an error in producing your order, please contact us so we can investigate and provide an appropriate resolution.

6. Refund Processing

If your refund request is approved, the refund will generally be issued to your original payment method.

Refund processing times depend on your payment provider or financial institution.

Please allow approximately 5–10 business days after the refund is issued for the funds to appear, although some payment providers may take longer.

If you have not received an approved refund within the expected timeframe, please contact us.

7. Lost or Missing Packages

If your order has not arrived within its estimated delivery timeframe, please contact us.

We will review the shipment information and work with our fulfillment and shipping partners to investigate.

Depending on the circumstances, an eligible lost shipment may qualify for a replacement or refund.

Please contact us promptly about missing deliveries, as fulfillment partners may impose reporting deadlines.

8. Return Shipping

For confirmed manufacturing defects, damage, or production errors, customers will generally not be required to return the defective product.

If a physical return is necessary, we will provide instructions and explain any applicable shipping arrangements.

Please do not send products to us or our production partners without receiving return authorization.

Unauthorized returns may not be accepted.

9. Product Appearance and Color Variations

We make every effort to represent our products accurately.

However, slight differences in color or appearance may occur because of screen settings, lighting, printing processes, or materials.

Minor variations that fall within normal production tolerances are not necessarily considered defects.

If you believe your item has a significant production error, please contact us for assistance.

10. Customer Support

We're here to help ensure a positive shopping experience.

If you have questions about your order, returns, replacements, or refunds, please contact our support team.

Business Name: IDS Crafts

Email: Support@idscrafts.com

Website: [www.idscrafts.com]

Response Time: [before 24 hours]

11. Our Commitment

At IDS Crafts, every creation tells a story.

We are committed to providing thoughtfully designed products and helping customers resolve legitimate order issues fairly and promptly.

Thank you for choosing IDS Crafts.